For orders shipped outside Turkey, customs clearance may apply. Local customs offices may charge import duties and taxes, typically ranging from 15% to 30% of your order total, including shipping. These charges are not controlled by MANUKA and are the customer’s responsibility.
If applicable, DHL will contact you via email or phone with payment instructions for any customs fees. To avoid delays:
- Respond promptly to DHL or local customs requests for payment or documents.
- Ensure compliance with all local import regulations.
Depending on your country, additional documentation (e.g., tax code, ID, proof of payment) may be required by customs authorities. For assistance, please contact us at support@manukaglobal.co.
