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At MANUKA, we strive to ensure you love your purchase. However, if you’re not completely satisfied, we’ve made the return process simple and hassle-free.

1. Eligibility for Returns

We accept returns for eligible items within 14 days of delivery. To qualify for a return, items must be:

  • Unworn, unused, and unwashed
  • In their original packaging with all tags attached
  • Free of makeup, perfume, or any stains

Items that do not meet these conditions will not be accepted.

2. Non-Returnable Items

For hygiene and quality reasons, we do not accept returns on:

  • Socks, swimwear, and lingerie (unless defective)
  • Final sale items
  • Personalized or customized products

3. How to Initiate a Return

To start a return, follow these steps:

  1. Submit a Return Request 
  2. We will review your request and provide return instructions if eligible.
  3. Ship the item back using a trackable courier service (return shipping costs are the responsibility of the customer).
  4. Once we receive and inspect the item, we will process your refund.

4. Refund Process

  • Refunds are issued to your original payment method within 5-10 business days after we receive your return.
  • Shipping fees and customs duties (if applicable) are non-refundable.
  • If the return is due to a defect or an incorrect item, we will cover the return shipping cost and issue a full refund.

5. Exchanges

We do not offer direct exchanges. If you need a different size or color, please return the item for a refund and place a new order.

6. International Returns

For orders outside Turkey:

  • Customers are responsible for all return shipping fees, duties, and taxes.
  • Be sure to mark the package as “Returned Goods” to avoid additional customs charges.

7. Damaged or Defective Items

If you receive a defective or damaged product, please contact us within 48 hours of delivery with photos of the issue. We will arrange a replacement or refund at no extra cost.

For any questions, feel free to reach out to MANUKA Customer Support at support@manukaglobal.co