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Refund Policy

At MANUKA, we value customer satisfaction and strive to provide high-quality products. If you are not completely satisfied with your purchase, we offer a refund under the conditions outlined below.

1. Eligibility for Refunds

To be eligible for a refund, your item must:

  • Be in its original condition (unused, unwashed, and with all original tags and packaging intact).
  • Be returned within 14 days from the date of delivery.
  • Include the proof of purchase (order confirmation email or receipt).

Non-Refundable Items:

  • Final sale items, gift cards, and personalized or customized products.
  • Products damaged due to misuse, washing, or wear.
  • Intimate apparel and accessories (for hygiene reasons).

2. Refund Process

  1. Submit a Refund Request

    • Our team will review your request and provide return instructions.

     

  2. Return the Item:

    • Ship the item to our returns address in Istanbul, Turkey (exact address will be provided via email).
    • The customer is responsible for return shipping costs unless the item is faulty or incorrect.

  3. Refund Approval & Processing:

    • Once we receive and inspect the item, we will notify you via email.
    • If approved, the refund will be issued to your original payment method within 7-14 business days.
    • Shipping costs are non-refundable, except in cases of defective or incorrect items.

3. Late or Missing Refunds

  • If you haven’t received your refund within the expected time frame, please check with your bank or payment provider.
  • If there are further delays, contact us at support@manukaglobal.co

4. Faulty or Incorrect Items

  • If you receive a damaged, defective, or incorrect item, please contact us within 7 days of receiving your order.
  • We will arrange a replacement or full refund, including return shipping costs.

5. International Orders & Duties

  • International customers may be subject to customs duties or taxes, which are non-refundable.
  • If a package is refused due to customs charges, the shipping cost and any related fees will be deducted from the refund.

6. Changes to This Policy

MANUKA reserves the right to modify this Refund Policy at any time. Any changes will be updated on our website.

For any inquiries, please contact us at support@manukaglobal.co