At MANUKA, we want you to love every item you purchase. If something isn’t quite right, you may return it within the timeframe and conditions outlined below.
1. Return Eligibility
You may return items within 14 days of receiving your order if they meet the following conditions:
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Item is unused, unworn, and in original condition
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Tags and original packaging are intact
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Item is not listed as non-returnable (such as innerwear or personalized products that are excluded for hygiene reasons)
2. How to Return
To initiate a return:
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Submit a Return Request
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We will provide return instructions via email and, if applicable, a return label
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Ship the item(s) back within 7 days of receiving return instructions
3. Return Shipping Costs
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Domestic Returns: Return shipping are the customer’s responsibility unless the item was faulty or incorrect
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International Returns: Return shipping and any customs duties are the customer’s responsibility unless the item was faulty or incorrect
4. Refunds
Once your return is received and approved:
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A refund will be issued to your original payment method
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Please allow up to 10 business days for the refund to appear, depending on your payment provider
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Shipping costs (if applicable) are non-refundable
5. Exchanges
We do not offer direct exchanges at this time. If you'd like a different item, please return your original item and place a new order.
6. Faulty or Incorrect Items
If you receive a damaged, defective, or incorrect item, contact us at support@manukaglobal.co within 3 days of delivery. We will arrange a replacement or refund at no cost to you.
7. Non-Returnable Items
We do not accept returns on:
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Final sale or discounted items marked non-returnable
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Hygienic product, such as innerwear
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Personalized or custom-made products
8. Contact Us
For any return-related questions:
Email: support@manukaglobal.co
Customer Support Hours: Monday to Friday from 10:00 to 18:00 [UTC+03:00]
