Deliveries are made Monday to Friday during business hours, excluding holidays. Please note that delivery times may be extended during sales or peak holiday periods.
| REGION | SHIPPING METHOD | COST |
| Turkey | Express Shipping (Orders Above $50) | FREE |
| Express Shipping (Orders Below $50) | $5 | |
| USA & Canada | DHL Express (Orders Above $200) | FREE |
| DHL Express (Orders Below $200) | $50 | |
| EU & UK | DHL Express (Orders Above $200) | FREE |
| DHL Express (Orders Below $200) | $50 | |
| GCC | DHL Express (Orders Above $200) | FREE |
| DHL Express (Orders Below $200) | $50 |
|
| Rest of the World | DHL Express (Orders Above $300) | FREE |
| DHL Express (Orders Below $300) | $50 |
Have questions about shipping, delivery, or customs? Our customer service team is here to help! Reach out to us at:
📧 support@manukaglobal.co
Thank you for choosing MANUKA. We’re committed to delivering elegance to your doorstep, wherever you are in the world.
For orders shipped outside Turkey, taxes and duties are calculated at checkout, ensuring a smoother delivery process.
However, customs clearance may still be required, and in some cases, local customs authorities may request additional documentation (such as a tax code, ID, or proof of payment) to release your order.
If necessary, DHL will contact you via email or phone with instructions for any outstanding customs procedures. To avoid delays:
For any assistance, please reach out to us at support@manukaglobal.co.
| Manuka Size | US Size | EU Size |
| 34 | 2 | 32 |
| 36 | 4 | 34 |
| 38 | 6 | 36 |
| 40 | 8 | 38 |
| 42 | 10 | 40 |
| 44 | 12 | 42 |
| S-M | 4-8 | 34-38 |
| M-L | 8-12 | 38-42 |
| STD | One Size | One Size |
At MANUKA, we want you to love every item you purchase. If something isn’t quite right, you may return it within the timeframe and conditions outlined below.
1. Return Eligibility
You may return items within 14 days of receiving your order if they meet the following conditions:
Item is unused, unworn, and in original condition
Tags and original packaging are intact
Item is not listed as non-returnable (such as innerwear or personalized products that are excluded for hygiene reasons)
2. How to Return
To initiate a return:
Submit a Return Request
We will provide return instructions via email and, if applicable, a return label
Ship the item(s) back within 7 days of receiving return instructions
3. Return Shipping Costs
Domestic Returns: Return shipping are the customer’s responsibility unless the item was faulty or incorrect
International Returns: Return shipping and any customs duties are the customer’s responsibility unless the item was faulty or incorrect
4. Refunds
Once your return is received and approved:
A refund will be issued to your original payment method
Please allow up to 10 business days for the refund to appear, depending on your payment provider
Shipping costs (if applicable) are non-refundable
5. Exchanges
We do not offer direct exchanges at this time. If you'd like a different item, please return your original item and place a new order.
6. Faulty or Incorrect Items
If you receive a damaged, defective, or incorrect item, contact us at support@manukaglobal.co within 3 days of delivery. We will arrange a replacement or refund at no cost to you.
7. Non-Returnable Items
We do not accept returns on:
Final sale or discounted items marked non-returnable
Hygienic product, such as innerwear
Personalized or custom-made products
8. Contact Us
For any return-related questions:
Email: support@manukaglobal.co
Customer Support Hours: Monday to Friday from 10:00 to 18:00 [UTC+03:00]
At MANUKA, customer satisfaction is our priority. If you are not fully satisfied with your purchase, you may be eligible for a refund under the conditions outlined below.
1. Refund Eligibility
Refunds are issued for:
Approved returns received in original condition
Orders cancelled before dispatch
Items reported as faulty or incorrect within the specified timeframes
To qualify, items must be:
Unused and unworn
In original packaging, with all tags attached
Returned within 14 days of delivery
2. Refund Method
Refunds are issued to the original method of payment
We do not offer refunds to alternative accounts or payment methods
3. Refund Timeline
Once your return is received and inspected:
You will receive an email confirmation
If approved, the refund will be processed within 5–10 business days
Processing time may vary depending on your bank or payment provider
4. Shipping & Fees
Original shipping fees are non-refundable unless the item was faulty or the wrong product was sent
Return shipping fees are the customer’s responsibility, unless otherwise stated
5. Faulty or Incorrect Items
If you received a faulty, damaged, or incorrect item:
Notify us within 3 days of delivery at support@manukaglobal.co
Approved claims will be fully refunded or replaced at no cost to you
6. Non-Refundable Items
No refunds are issued for:
Final sale or marked non-refundable items
Earrings or other hygienic items
Personalized or custom-made products
7. Contact Us
For questions about your refund:
Email: support@manukaglobal.co
Customer Support Hours: Monday to Friday from 10:00 to 18:00 [UTC+03:00]
Adding product to your cart
Deliveries are made Monday to Friday during business hours, excluding holidays. Please note that delivery times may be extended during sales or peak holiday periods.
| REGION | SHIPPING METHOD | COST |
| Turkey | Express Shipping (Orders Above $50) | FREE |
| Express Shipping (Orders Below $50) | $5 | |
| USA & Canada | DHL Express (Orders Above $200) | FREE |
| DHL Express (Orders Below $200) | $50 | |
| EU & UK | DHL Express (Orders Above $200) | FREE |
| DHL Express (Orders Below $200) | $50 | |
| GCC | DHL Express (Orders Above $200) | FREE |
| DHL Express (Orders Below $200) | $50 |
|
| Rest of the World | DHL Express (Orders Above $300) | FREE |
| DHL Express (Orders Below $300) | $50 |
Have questions about shipping, delivery, or customs? Our customer service team is here to help! Reach out to us at:
📧 support@manukaglobal.co
Thank you for choosing MANUKA. We’re committed to delivering elegance to your doorstep, wherever you are in the world.
For orders shipped outside Turkey, taxes and duties are calculated at checkout, ensuring a smoother delivery process.
However, customs clearance may still be required, and in some cases, local customs authorities may request additional documentation (such as a tax code, ID, or proof of payment) to release your order.
If necessary, DHL will contact you via email or phone with instructions for any outstanding customs procedures. To avoid delays:
For any assistance, please reach out to us at support@manukaglobal.co.
| Manuka Size | US Size | EU Size |
| 34 | 2 | 32 |
| 36 | 4 | 34 |
| 38 | 6 | 36 |
| 40 | 8 | 38 |
| 42 | 10 | 40 |
| 44 | 12 | 42 |
| S-M | 4-8 | 34-38 |
| M-L | 8-12 | 38-42 |
| STD | One Size | One Size |
At MANUKA, we want you to love every item you purchase. If something isn’t quite right, you may return it within the timeframe and conditions outlined below.
1. Return Eligibility
You may return items within 14 days of receiving your order if they meet the following conditions:
Item is unused, unworn, and in original condition
Tags and original packaging are intact
Item is not listed as non-returnable (such as innerwear or personalized products that are excluded for hygiene reasons)
2. How to Return
To initiate a return:
Submit a Return Request
We will provide return instructions via email and, if applicable, a return label
Ship the item(s) back within 7 days of receiving return instructions
3. Return Shipping Costs
Domestic Returns: Return shipping are the customer’s responsibility unless the item was faulty or incorrect
International Returns: Return shipping and any customs duties are the customer’s responsibility unless the item was faulty or incorrect
4. Refunds
Once your return is received and approved:
A refund will be issued to your original payment method
Please allow up to 10 business days for the refund to appear, depending on your payment provider
Shipping costs (if applicable) are non-refundable
5. Exchanges
We do not offer direct exchanges at this time. If you'd like a different item, please return your original item and place a new order.
6. Faulty or Incorrect Items
If you receive a damaged, defective, or incorrect item, contact us at support@manukaglobal.co within 3 days of delivery. We will arrange a replacement or refund at no cost to you.
7. Non-Returnable Items
We do not accept returns on:
Final sale or discounted items marked non-returnable
Hygienic product, such as innerwear
Personalized or custom-made products
8. Contact Us
For any return-related questions:
Email: support@manukaglobal.co
Customer Support Hours: Monday to Friday from 10:00 to 18:00 [UTC+03:00]
At MANUKA, customer satisfaction is our priority. If you are not fully satisfied with your purchase, you may be eligible for a refund under the conditions outlined below.
1. Refund Eligibility
Refunds are issued for:
Approved returns received in original condition
Orders cancelled before dispatch
Items reported as faulty or incorrect within the specified timeframes
To qualify, items must be:
Unused and unworn
In original packaging, with all tags attached
Returned within 14 days of delivery
2. Refund Method
Refunds are issued to the original method of payment
We do not offer refunds to alternative accounts or payment methods
3. Refund Timeline
Once your return is received and inspected:
You will receive an email confirmation
If approved, the refund will be processed within 5–10 business days
Processing time may vary depending on your bank or payment provider
4. Shipping & Fees
Original shipping fees are non-refundable unless the item was faulty or the wrong product was sent
Return shipping fees are the customer’s responsibility, unless otherwise stated
5. Faulty or Incorrect Items
If you received a faulty, damaged, or incorrect item:
Notify us within 3 days of delivery at support@manukaglobal.co
Approved claims will be fully refunded or replaced at no cost to you
6. Non-Refundable Items
No refunds are issued for:
Final sale or marked non-refundable items
Earrings or other hygienic items
Personalized or custom-made products
7. Contact Us
For questions about your refund:
Email: support@manukaglobal.co
Customer Support Hours: Monday to Friday from 10:00 to 18:00 [UTC+03:00]