Deliveries are made Monday to Friday during business hours, excluding holidays. Please note that delivery times may be extended during sales or peak holiday periods.

• Standard Delivery Time: 3–5 business days.
• Important: Delivery estimates do not include time required for customs clearance.

Have questions about shipping, delivery, or customs? Our customer service team is here to help! Reach out to us at:

📧 support@manukaglobal.co

Thank you for choosing MANUKA. We’re committed to delivering elegance to your doorstep, wherever you are in the world.

For orders shipped outside Turkey, taxes and duties are calculated at checkout, ensuring a smoother delivery process.

However, customs clearance may still be required, and in some cases, local customs authorities may request additional documentation (such as a tax code, ID, or proof of payment) to release your order.

If necessary, DHL will contact you via email or phone with instructions for any outstanding customs procedures. To avoid delays:

• Respond promptly to DHL or local customs requests.
• Ensure compliance with your country’s import regulations.

For any assistance, please reach out to us at support@manukaglobal.co.

At MANUKA, we want you to love every item you purchase. If something isn’t quite right, you may return it within the timeframe and conditions outlined below.

1. Return Eligibility

You may return items within 14 days of receiving your order if they meet the following conditions:

• Item is unused, unworn, and in original condition

• Tags and original packaging are intact

• Item is not listed as non-returnable (such as innerwear or personalized products that are excluded for hygiene reasons)

2. How to Return

To initiate a return:

1. Submit a Return Request

2. We will provide return instructions via email and, if applicable, a return label

3. Ship the item(s) back within 7 days of receiving return instructions

3. Return Shipping Costs

• Domestic Returns: Return shipping are the customer’s responsibility unless the item was faulty or incorrect

• International Returns: Return shipping and any customs duties are the customer’s responsibility unless the item was faulty or incorrect

4. Refunds

Once your return is received and approved:

• A refund will be issued to your original payment method

• Please allow up to 10 business days for the refund to appear, depending on your payment provider

• Shipping costs (if applicable) are non-refundable

5. Exchanges

We do not offer direct exchanges at this time. If you'd like a different item, please return your original item and place a new order.

6. Faulty or Incorrect Items

If you receive a damaged, defective, or incorrect item, contact us at support@manukaglobal.co within 3 days of delivery. We will arrange a replacement or refund at no cost to you.

7. Non-Returnable Items

We do not accept returns on:

• Final sale or discounted items marked non-returnable

• Hygienic product, such as innerwear

• Personalized or custom-made products

8. Contact Us

For any return-related questions:

Email: support@manukaglobal.co
Customer Support Hours: Monday to Friday from 10:00 to 18:00 [UTC+03:00]

At MANUKA, customer satisfaction is our priority. If you are not fully satisfied with your purchase, you may be eligible for a refund under the conditions outlined below.

1. Refund Eligibility

Refunds are issued for:

• Approved returns received in original condition

• Orders cancelled before dispatch

• Items reported as faulty or incorrect within the specified timeframes

To qualify, items must be:

• Unused and unworn

• In original packaging, with all tags attached

• Returned within 14 days of delivery

2. Refund Method

• Refunds are issued to the original method of payment

• We do not offer refunds to alternative accounts or payment methods

3. Refund Timeline

Once your return is received and inspected:

• You will receive an email confirmation

• If approved, the refund will be processed within 5–10 business days

• Processing time may vary depending on your bank or payment provider

4. Shipping & Fees

• Original shipping fees are non-refundable unless the item was faulty or the wrong product was sent

• Return shipping fees are the customer’s responsibility, unless otherwise stated

5. Faulty or Incorrect Items

If you received a faulty, damaged, or incorrect item:

• Notify us within 3 days of delivery at support@manukaglobal.co

• Approved claims will be fully refunded or replaced at no cost to you

6. Non-Refundable Items

No refunds are issued for:

• Final sale or marked non-refundable items

• Earrings or other hygienic items

• Personalized or custom-made products

7. Contact Us

For questions about your refund:

Email: support@manukaglobal.co
Customer Support Hours: Monday to Friday from 10:00 to 18:00 [UTC+03:00]