Changes & Cancellations
At MANUKA, we understand that plans can change. This policy outlines the conditions under which you may change or cancel your order.
1. Order Changes
We begin processing orders shortly after they are placed. If you need to make a change:
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Contact us immediately at support@manukaglobal.co
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Changes can only be made within 1 hour of placing your order
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After this period, we cannot guarantee modifications to:
- Shipping address
- Item size or color
- Order contents
Once an order has been packed or shipped, no changes can be made.
2. Order Cancellations
You may request to cancel your order:
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Within 1 hour of purchase: Full cancellation and refund
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After 1 hour but before dispatch: We will do our best, but cancellation is not guaranteed
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After dispatch: Orders cannot be cancelled; please refer to our [Return Policy] to initiate a return
To cancel, email support@manukaglobal.co with your order number and "Cancellation Request" in the subject line.
3. Pre-orders & Made-to-Order Items
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Pre-orders and custom-made items may be cancelled within 24 hours of purchase
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After this window, cancellations are not accepted, as production begins promptly
4. Refused or Undeliverable Orders
If an order is refused at delivery or returned to us as undeliverable:
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The original shipping fee is non-refundable
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A restocking or return shipping fee may apply
5. Contact Us
Need help? Reach out to our customer care team:
Email: support@manukaglobal.co
Customer Support Hours: Monday to Friday from 10:00 to 18:00 [UTC+03:00]