Delivery Times

Deliveries are made Monday to Friday during business hours, excluding holidays. Please note that delivery times may be extended during sales or peak holiday periods.

• Standard Delivery Time: 3–5 business days.
• Important: Delivery estimates do not include time required for customs clearance.

Have questions about shipping, delivery, or customs? Our customer service team is here to help! Reach out to us at:

📧 support@manukaglobal.co

Thank you for choosing MANUKA. We’re committed to delivering elegance to your doorstep, wherever you are in the world.

For orders shipped outside Turkey, customs clearance may apply. Local customs offices may charge import duties and taxes, typically ranging from 15% to 30% of your order total, including shipping. These charges are not controlled by MANUKA and are the customer’s responsibility.

If applicable, DHL will contact you via email or phone with payment instructions for any customs fees. To avoid delays:

• Respond promptly to DHL or local customs requests for payment or documents.
• Ensure compliance with all local import regulations.

Depending on your country, additional documentation (e.g., tax code, ID, proof of payment) may be required by customs authorities. For assistance, please contact us at support@manukaglobal.co.

At MANUKA, we strive to ensure you love your purchase. However, if you’re not completely satisfied, we’ve made the return process simple and hassle-free.

1. Eligibility for Returns

We accept returns for eligible items within 14 days of delivery. To qualify for a return, items must be:

• Unworn, unused, and unwashed
• In their original packaging with all tags attached
• Free of makeup, perfume, or any stains

Items that do not meet these conditions will not be accepted.

2. Non-Returnable Items

For hygiene and quality reasons, we do not accept returns on:

• Socks, swimwear, and lingerie (unless defective)
• Final sale items
• Personalized or customized products

3. How to Initiate a Return

To start a return, follow these steps:

1. Submit a Return Request 
2. We will review your request and provide return instructions if eligible.
3. Ship the item back using a trackable courier service (return shipping costs are the responsibility of the customer).
4. Once we receive and inspect the item, we will process your refund.

4. Refund Process

• Refunds are issued to your original payment method within 5-10 business days after we receive your return.
• Shipping fees and customs duties (if applicable) are non-refundable.
• If the return is due to a defect or an incorrect item, we will cover the return shipping cost and issue a full refund.

5. Exchanges

We do not offer direct exchanges. If you need a different size or color, please return the item for a refund and place a new order.

6. International Returns

For orders outside Turkey:

• Customers are responsible for all return shipping fees, duties, and taxes.
• Be sure to mark the package as “Returned Goods” to avoid additional customs charges.

7. Damaged or Defective Items

If you receive a defective or damaged product, please contact us within 48 hours of delivery with photos of the issue. We will arrange a replacement or refund at no extra cost.

For any questions, feel free to reach out to MANUKA Customer Support at support@manukaglobal.co

At MANUKA, we value customer satisfaction and strive to provide high-quality products. If you are not completely satisfied with your purchase, we offer a refund under the conditions outlined below.

1. Eligibility for Refunds

To be eligible for a refund, your item must:

• Be in its original condition (unused, unwashed, and with all original tags and packaging intact).
• Be returned within 14 days from the date of delivery.
• Include the proof of purchase (order confirmation email or receipt).

Non-Refundable Items:

• Final sale items, gift cards, and personalized or customized products.
• Products damaged due to misuse, washing, or wear.
• Intimate apparel and accessories (for hygiene reasons).

2. Refund Process

1. Submit a Refund Request
   

   • Our team will review your request and provide return instructions.

    

2. Return the Item:

   • Ship the item to our returns address in Istanbul, Turkey (exact address will be provided via email).
   • The customer is responsible for return shipping costs unless the item is faulty or incorrect.

3. Refund Approval & Processing:

   • Once we receive and inspect the item, we will notify you via email.
   • If approved, the refund will be issued to your original payment method within 7-14 business days.
   • Shipping costs are non-refundable, except in cases of defective or incorrect items.

3. Late or Missing Refunds

• If you haven’t received your refund within the expected time frame, please check with your bank or payment provider.
• If there are further delays, contact us at support@manukaglobal.co

4. Faulty or Incorrect Items

• If you receive a damaged, defective, or incorrect item, please contact us within 7 days of receiving your order.
• We will arrange a replacement or full refund, including return shipping costs.

5. International Orders & Duties

• International customers may be subject to customs duties or taxes, which are non-refundable.
• If a package is refused due to customs charges, the shipping cost and any related fees will be deducted from the refund.

6. Changes to This Policy

MANUKA reserves the right to modify this Refund Policy at any time. Any changes will be updated on our website.

For any inquiries, please contact us at support@manukaglobal.co